TERMS AND CONDITIONS
BOOKING TERMS AND CONDITIONS
Please ensure that you read all of the Conditions below. In particular, we draw your attention to the following Clauses:
Clause 2 – Basis of Contract
Clauses 3.1 and 3.2 – Quotations and Deposits
Clause 3.5 – COVID-19 Acknowledgment
Clause 4.1 and 5.1 – Price Policy and Final Payment
Clause 7 – Cancellations by the Customer
Clause 8 – Force Majeure and Material Alterations by Adventure Abroad
Clause 9 – Obligations and Liability
Clause 17 – Travel Advisories and Warnings Payment of a Deposit indicates your acceptance of these Conditions. A contract is formed once the Customer has paid the Deposit.
“Adventure Abroad” means Adventure Abroad PTY LTD ABN 92 631 140 380.
“ACL” means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010.
“Booking” means a Customer’s acceptance of a Quotation as informed to Adventure Abroad, subject to these Conditions.
“Conditions” means these Terms and Conditions.
“Contract” means any agreement for the provision of Services by Adventure Abroad, and the provision of the Travel Arrangements, to the Customer. “Customer” means a person, jointly or severally if more than one, acquiring Services from Adventure Abroad, or acquiring Travel Arrangements.
“Departure Date” means the date scheduled for the Customer to depart at the start of the Travel Arrangements.
“Deposit” means an amount payable by the Customer to Adventure Abroad at the time of Booking, as set out in a Quotation.
“Force Majeure Event” means unusual and/or unforeseeable events, beyond the control of Adventure Abroad or the Suppliers, that affect the ability of Adventure Abroad to provide the Services or the ability of the Suppliers to provide Products, including, but without limitation, acts of God, flood, drought, earthquake, extreme weather or other natural disaster, epidemic, pandemic or significant risk to human health such as the outbreak of disease (including but not limited to COVID-19 and any disease caused by a new strain of the coronavirus), terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law, guidance or advice issued, or any other action taken by a government (local or national) or port, border, river and/or aviation authority (local or national) or other public authority, collapse of buildings, fire, explosion or accident, or interruption or failure of utility service.
“GST” has the definition given in A New Tax System (Goods and Services Tax) Act 1999 (“Act”) or any amending legislation, and includes any similar value– added or consumption tax. “Material Alteration” means a material change to the Travel Arrangements as reasonably determined by Adventure Abroad. Examples of a Material Alteration may include, but are not limited to, the following alterations, when made before departure: a change of flight time by more than 12 hours, a change of international airport (except between airports serving the same city), a change of destination or a change to a lower standard accommodation, and/or price. “Products” means individual components of Travel Arrangements, including but not limited to accommodation, airfares, meals, transport, cruises and tours.
“Quotation” means Adventure Abroad’s quotation provided to the Customer in respect of proposed Travel Arrangements.
“Refundable Amounts” means the amount/s paid by a Customer to Adventure Abroad in respect of a particular service the subject of amendment or cancellation, less any unrecoverable costs incurred by Adventure Abroad and any Retainable Amounts.
“Retainable Amounts” means any Amendment Charge, any Cancellation Charge, and any other amount unrecoverable by Adventure Abroad or identified in a Quotation as retainable.
“Services” means the booking and payment services provided by Adventure Abroad in relation to the Travel Arrangements, and the delivery of the Travel Arrangements which are directly controlled by Adventure Abroad, but does not include delivery of any Products provided or to be provided by Suppliers.
“Suppliers” means the parties that are responsible for providing the individual Products.
“Supplier Fees” means any amounts payable by the Customer to a Supplier, including but not limited to amounts payable to the Supplier in the event of amendment or cancellation.
“Tax Invoice” means a tax invoice which complies with the definition contained in section 29 – 70 of the Act or any amending legislation.
“Travel Arrangements” means the travel arrangements made by Adventure Abroad including all Products.
2. Basis of Contract
2.1 The Conditions apply exclusively to every Contract for Services by Adventure Abroad to the Customer and cannot be varied or supplanted by any other condition unless expressly accepted in writing by Adventure Abroad.
2.2 Acceptance: Payment of a Deposit indicates the Customer’s acceptance of the Conditions. A contract is formed once the Customer has paid the Deposit.
2.3 Different Products may have specific terms and conditions, Deposit requirements and cancellation charges applicable to the Products. These will be communicated in the Quotation or prior to the Customer making a Booking.
2.4 Customers who book with Adventure Abroad are also bound by the terms and conditions of any relevant Suppliers (Supplier T&Cs) insofar as they relate to Products and Travel Arrangements, and the Customer accepts and agrees that: (a) it is the Customer’s responsibility to read and understand the Supplier T&Cs as provided to them or where access is made available to them; and (b) in the event of an inconsistency between these Terms and any Supplier T&Cs, these Terms will prevail to the extent they relate to any Contract between a Customer and Adventure Abroad.
3. Making a Booking For Your Travel Arrangements
3.1 Quotations are valid for a period of 7 days.
3.2 Deposit – a Deposit of 25% of the total cost set out on the Quotation or $1,000 per person (whichever is the higher amount) and full names of all Customers as per passports are required to secure a Booking. The Customer is responsible for the accuracy of the information it provides. There may be an additional Deposit depending on the policies of the Supplier of Products. Any additional Deposits will be advised at or before the time of making a Booking.
3.3 Requests to make a Booking within 90 days before the Departure Date must be accompanied by full payment and may be subject to an urgent processing fee, in addition to any applicable Supplier Fees.
3.4 A minimum length of 3 nights of Travel Arrangements is required.
3.5 COVID-19 Acknowledgement – Prior to making a booking, the Customer must sign an acknowledgement attesting to their fitness to travel and agreeing to comply with all health protocols as directed by Adventure Abroad staff during their Travel Arrangements. If the Customer is making a booking on behalf of a group of individuals, all members of the travelling party above 18 years of age must sign an acknowledgement. For individuals under 18 years of age, a Parent or Guardian must sign on their behalf. The Customer must not travel if they test positive for COVID-19 during the 14 days prior to departure; standard cancellation terms will apply. The Customer must maintain adequate physical distancing and frequently wash or sanitize hands during their Travel Arrangements. Masks are required to be worn in accordance with local regulations and are recommended to be worn at all times in vehicles, indoor spaces, and any outdoor spaces where physical distancing is not possible. Noncompliance with these measures will result in not being able to continue on the Travel Arrangements. The Customer voluntarily assumes all risks and related expenses in the event that they or any member of their travelling party require testing, quarantine or become infected with COVID-19.
4. Price Policy
4.1 All prices shown herein are per person in Australian Dollars unless otherwise specified. The prices shown are indicative only and usually for travel during the low season. ‘From’ prices are the lowest prices for the Products we believe are available based on known costs, exchange rates and information available from Suppliers at the time of establishing those prices. Prices do vary across date ranges, are subject to availability and to change due to factors including currency exchange rate fluctuations, fuel levies, tax changes or any other changes in connection with the Travel Arrangements. Please contact Adventure Abroad for the best available price for your preferred travel dates. Prices are subject to the Quotation provided.
4.2 Travel Arrangement prices set out in a Quotation are for the entire package of Products, and itemised component costs cannot be given.
4.3 Prices per person may be based on Products being booked for all Customers in the Booking, and accordingly Customers must travel together throughout the Travel Arrangements, unless variations are explicitly agreed upon.
4.4 Surcharges – the price of the Travel Arrangements is subject to the possibility of surcharges. Surcharges may be incurred (without limitation) in connection with: currency exchange rates, increases in Product prices, fuel levies, scheduled airfares, hotel, cruise and ground transportation charges, game park entrance fees, government imposed charges and taxes, and any other increases in connection with the Travel Arrangements.
4.5 Where there is any change in the costs incurred by Adventure Abroad in providing the Services, Adventure Abroad may vary its price to account for such change by notifying the Customer, whether or not the Customer has made the full payment.
4.6 Changes in currency– the financial commitments Adventure Abroad undertakes in order to offer the prices mean that prices cannot be reduced or refunded if the currency strengthens.
4.7 Products not Utilised – no refunds are made in respect of Products booked but not utilised, for example, flights, accommodation, meals and sightseeing excursions.
4.8 Prices set out in a Quotation include local government taxes. Prices for the supply of the Travel Arrangements and the Services exclude any other taxes, duties or imposts imposed on or in relation to the Travel Arrangements and the Services in Australia or overseas. The Customer is liable to pay any amount of GST/VAT imposed on any Product.
5.1 Final Payment – unless otherwise agreed in writing, the final payment must be received by Adventure Abroad 90 days prior to the Departure Date.
5.2 Where a Booking is made less than 90 days before the Departure Date, full payment must be made at the time of the Booking.
5.3 If you pay Adventure Abroad by credit card, a surcharge will be added to the total price. The current surcharge for all credit cards is 1.9% of the total price.
5.4 Alternative currencies are worked out based on the daily exchange rate set by Xero. Xero facilitates payment via direct transfer at no additional fee. You can also pay via credit care in which Adventure Abroad will charge 1.9% credit card fee.
6. Amendments by the Customer
6.1 Adventure Abroad will endeavour to assist if the Customer requests an amendment to the Travel Arrangements up to 90 days prior to the Departure Date subject to the following:
a) Amendment Charge – fees may apply to any Customer requesting a change to a confirmed Booking or Contract.
b) Additional Charges – all other expenses incurred by Adventure Abroad may also be payable by the Customer at Adventure Abroad’s discretion.
c) Any charges arising from a request for an amendment are payable by the Customer whether or not Adventure Abroad is successful in confirming the requested amendment.
d) Late Amendments – amendments made by the Customer within 90 days of the Departure Date are treated as cancellations and re-bookings. Cancellation charges apply as detailed below.
7. Cancellations by the Customer
7.1 The Customer must give Adventure Abroad notice if the Customer intends to cancel any Travel Arrangements.
7.2 Charges – Unless otherwise agreed by Adventure Abroad and the Customer in writing, the following cancellation charges, excluding international airfares, are payable by the Customer based on the number of days prior to the Departure Date Adventure Abroad receives notice of cancellation.
Days prior to Departure Date Amount or Percentage of Travel Arrangements:
91 days or more – your deposit
90 – 46 days prior – 50% of Travel Arrangements price
45 – 0 days prior – 100% of Travel Arrangements price
The Customer agrees the sums referenced in the cancellation provisions above are not a penalty and represent a genuine pre-estimate of the loss and damage to which Adventure Abroad will be subject in the event of such cancellation. These include, amongst other costs but not limited to, fees charged by hotels and travel suppliers to Adventure Abroad for cancelled bookings.
7.3 Additional Charges – the Customer may further incur Supplier Fees for cancellation, including international flight providers, over which Adventure Abroad has no control. These charges can vary up to the amount paid.
7.4 Adventure Abroad may treat a booking as cancelled and levy cancellation charges if the Customer does not pay the balance of the Travel Arrangements price 90 days prior to the Departure Date.
8. Force Majeure and Alterations by Adventure Abroad
8.1 Adventure Abroad and, where applicable, any relevant Supplier, shall be excused from performance of their respective obligations under these Conditions to the extent that it is prevented from acting due to circumstances amounting to a Force Majeure Event, for as long as such circumstances last and affect such performance.
8.2 To the maximum extent permitted at law, Adventure Abroad is not liable to the Customer or any third party in any way whatsoever to the extent provision of the Services, or availability of the Products or any part of the Travel Arrangements, is impacted by a Force Majeure Event.
8.3 Where a Force Majeure Event occurs, if Adventure Abroad seeks to rely on clause 8.1, it must: (a) give immediate notice to the Customer stating the nature of the event, and its likely duration (if known to Adventure Abroad), and the effect of the Force Majeure Event on its ability to perform any of its obligations under these Conditions; and (b) use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of its obligations.
8.4 If Adventure Abroad considers the provision of its services to a Customer, or a Product or the Travel Arrangements or any party of a Product or the Travel Arrangements, is or will be impacted by a Force Majeure Event, it may: (a) suspend or terminate the Agreement by written notice to the Customer; (b) cancel the Travel Arrangements or any part of the Travel Arrangements; (c) subject to Clause 8.5, offer the Customer alternative Travel Arrangements of comparable standard as may be appropriate in the circumstances; or (d) elect to offer the Customer, at Adventure Abroad’s discretion: (i) travel credit with Adventure Abroad in the sum of the Refundable Amounts; or (ii) a refund in the sum of the Refundable Amounts.
8.5. If a Customer accepts an offer made by Adventure Abroad under clause 8.4(c): (a) Unless otherwise agreed by Adventure Abroad in writing, Adventure Abroad may charge the Customer, and the Customer must pay, the Amendment Fee; and (b) the Customer will be liable for and must pay any relevant Supplier Fees.
8.6 Adventure Abroad must use reasonable endeavours to ensure Travel Arrangements proceed as booked by the Customer. However, the Customer acknowledges and agrees: a) delivery of the Products and certain parts of the Travel Arrangements are matters out of Adventure Abroad’s control or influence; and b) Adventure Abroad, or any Supplier, may alter any part of the Travel Arrangements, including programme itineraries, arranged activities and sightseeing, accommodation and transport, where reasonably necessary due to matters beyond their control other than a Force Majeure Event, without liability. Such alterations may occur after the final itinerary has been issued.
8.7 Where Adventure Abroad alters any part of the Travel Arrangements subject to Clause 8.6(b), it must endeavour to ensure any alternative arrangements substituted in place of the affected Travel Arrangements are of a comparable standard.
8.8 Material Alteration – if Adventure Abroad, or any Supplier, makes a Material Alteration to the Travel Arrangements other than as a result of a Force Majeure Event within 90 days of the Departure Date for any reason other than the circumstances described in clause 8.3, Adventure Abroad will give notice to the Customer within a reasonable time. The Customer will have the choice to accept the Material Alteration, or accept comparable Products offered by Adventure Abroad (if applicable), or receive a full refund of all monies paid by the Customer less any unrecoverable costs. The Customer must notify Adventure Abroad of its choice within seven days of the offer. If Adventure Abroad does not hear from the Customer within seven days, Adventure Abroad will assume that the Customer has chosen to accept the Material Alteration.
8.9 Refunds related to a Material Alteration or Force Majeure Event – subject to clauses 8.4 and 8.8, and without prejudice to any obligations it has at law, Adventure Abroad will refund the Customer the Refundable Amounts within a reasonable time after cancellation. However, the Customer acknowledges and agrees that in certain circumstances, a refund will be delayed if Adventure Abroad requires the refund to be processed by a Supplier.
8.10 Claims and Refunds – In circumstances other than those relating to a Material Alteration or Force Majeure Event, refunds are not made for any missed Services, except for verifiable extenuating circumstances. Please see Clause 9 relating to our obligations and liability. For claims to be considered, they should be received in writing within 30 days of the termination of the Travel Arrangements and be accompanied by supporting documentation and/or a statement from the local destination management company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals.
9. Obligations and Liability
9.1 Booking Agent – Adventure Abroad acts as an agent for the Suppliers of Products and accepts no liability for any injury, loss, damage, accident, delay or irregularity that may arise to any Customer or third party resulting from the Customer’s or third party’s use of the Products, unless recoverable from Adventure Abroad on the failure of a statutory guarantee under the ACL. Adventure Abroad makes reasonable enquiries to determine that Suppliers provide appropriate Products, but Adventure Abroad is not responsible for the Products or their standard.
9.2 Except as the Conditions specifically state, the Agreement does not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, specification or performance of the Travel Arrangements or Services or any contractual remedy for their failure.
9.3 Nothing in these Terms restricts, limits or modifies the Customer’s rights or remedies as a consumer against Adventure Abroad for failure of a statutory guarantee under the ACL.
9.4 Loss – To the maximum extent permitted at law, Adventure Abroad is not liable for and accepts no responsibility for any direct or indirect loss, financial loss, consequential loss, loss of enjoyment, pain and suffering, damage, injury, accident, delay or irregularity occasioned to the Customer.
9.5 COVID-19 – Adventure Abroad is not liable for and accepts no responsibility for any direct or indirect loss, financial loss, consequential loss, loss of enjoyment, pain and suffering, damage, injury, accident, delay or irregularity occasioned to the Customer as a result of: a) local quarantine restrictions, government-imposed travel restrictions, or other laws, regulations or orders imposed by governmental authorities; b) any failure of a Customer to comply with local quarantine restrictions, government-imposed travel restrictions, or other laws, regulations or orders imposed by governmental authorities; c) a Supplier refusing to provide the Products to a Customer on the basis that the Customer has failed to comply with the Supplier’s reasonable directions, or local quarantine restrictions, government-imposed travel restrictions, or other laws, regulations or orders imposed by governmental authorities; d) a Supplier refusing to provide the Products to a Customer on the basis that the Customer has not met the health and safety protocols applied by the Supplier or its authorised agents (including, but not limited to, if the Customer develops or presents with symptoms of COVID-19); e) a Customer developing or presenting with symptoms of COVID-19 prior to departure or at any point throughout the Travel Arrangements, and refusing to comply with a reasonable direction by Adventure Abroad or a Supplier to seek medical care; and f) a Customer providing inaccurate or misleading information on its COVID-19 Acknowledgment Form at or before the time of making a Booking.
9.6 Nothing in the Conditions is to be interpreted as excluding, restricting or modifying the application of any relevant State or Federal legislation which cannot be excluded, restricted or modified.
9.7 Visa Requirements – it is the Customer’s responsibility to ensure that the Customer has valid passports, visas and permits which meet the immigration and governmental requirements of the country of travel.
9.8 The Customer agrees and acknowledges that Adventure Abroad will not be liable for any loss or damage incurred by the Customer due to the Customer’s failure to obtain any valid passports, visas, permits or any other governmental requirements of the countries of transit or travel.
9.9 Medical Conditions – the Customer must notify Adventure Abroad of any pre-existing medical conditions that might reasonably be expected to affect the Travel Arrangements. The Customer agrees and acknowledges that Adventure Abroad will not be liable for any loss or damage incurred by the Customer as a result of any pre-existing medical condition or health issue of the Customer that may preclude, delay, affect or interfere with the Travel Arrangements.
9.10 Health Issues – It is the Customer’s sole responsibility to: a) obtain any vaccinations or take any other health precautions applicable to the country of travel; b) take all steps reasonably necessary (including, without limitation, the consultation of appropriate medical professionals) to identify whether they have any pre-existing medical conditions or health issues (whether known or unknown) that may preclude, delay, affect or interfere with the Travel Arrangements.
9.11 Insurance – Adventure Abroad strongly recommends that all Customers insure themselves against loss of Deposit, cancellation charges, medical and repatriation expenses, personal injury and accident, death, COVID-19, loss of personal possessions or baggage, and any other foreseeable loss, expense, cost, damage or liability related to the Travel Arrangements. Adventure Abroad expressly excludes liability to the Customer or any third party for any loss, expense, cost, damage or liability arising from or in any way related to a Customer’s failure to obtain suitable travel insurance.
9.12 The Customer acknowledges and accepts that different places, countries, facilities, vehicles and Suppliers may have lower standards of safety, labelling, warnings and precautions than in Australia. The Customer is responsible for maintaining personal diligence and safety notwithstanding the level of standards. Adventure Abroad is not liable for any loss, damage, injury or death that could be avoided if the Australian standards were to apply.
10.1 A notice by the Customer must be in writing, and may be delivered by hand, sent by prepaid mail, sent by facsimile or sent by electronic means such as e-mail to the address or number specified.
10.2 A notice is treated as given to Adventure Abroad, when: a) if hand delivered, when delivered; b) if sent by prepaid mail, when received or within 48 hours after posting, whichever is the sooner; c) if sent by email or facsimile, on confirmation of successful transmission.
11. Governing Law
11.1 These Conditions are governed by and are to be construed in accordance with the laws of the State of Victoria and Australia.
11.2 Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the Courts and Tribunal of Victoria and Courts entitled to hear appeals from those Courts and Tribunals.
12. Privacy Information
12.1 Any personal information that Adventure Abroad obtains from the Customer, or about the Customer from its representative, is necessary for Adventure Abroad’s business purposes or providing the Customer with Adventure Abroad’s Travel Arrangements, Products and Services, and may be used in answering any queries the Customer may have, considering the Customer’s application for credit or to become a Customer, performing internal administration and operations, developing, improving and marketing Adventure Abroad’s Services, and related purposes.
12.3 Adventure Abroad will not disclose any personal information to any other party without the consent of the Customer except to the Suppliers, a related entity or adviser of Adventure Abroad or where Adventure Abroad is otherwise required by law to do so.
13.1 Adventure Abroad’s failure to enforce any of these Conditions shall not be construed as a waiver of any of Adventure Abroad’s rights.
13.2 If any Condition is unenforceable it shall be read down to be enforceable or, if it cannot be read down, the condition shall be severed from the Conditions without affecting the enforceability of the remaining conditions.
13.3 Adventure Abroad reserves the right to correct any errors or omissions in its published materials and to amend these Terms and Conditions.
14. Photography or Recording During Travel
14.1 Adventure Abroad reserves the right to take photographs or video or audio recordings during the operation of any Travel Arrangements or part thereof and to use them for promotional purposes during the Travel Arrangements and thereafter.
14.2 By making a Booking with Adventure Abroad, Customers agree to allow their images and/or voice to be used in such photographs, video and recordings
14.3 Customers who prefer that their images and/or voice not be used are asked to identify themselves to an Adventure Abroad representative at the beginning of their Travel Arrangements.
15. Travel Documents
15.1 Travel documents will be issued after final payment has been received. Travel documents may include special conditions including restrictions such as baggage size and weight limits. Travel documents are not transferable. All airline tickets must be issued in the name of the passport holder and some carriers will deny carriage if the name varies and the booking may be cancelled. It is the Customer’s responsibility to collect all travel documents prior to travel.
16. Travel Advisories and Warnings
16.1 It is the responsibility of the Customer to be informed about the most current travel advisories and warnings by referring to the Australian Government’s website at smarttraveller.gov.au or by phone at 1300 555 135. In the event of an active Travel Advice against travel to the specific destination location(s) of the trip, should the Customer still choose to travel, notwithstanding any travel advisory or warning, the Customer assumes all risk of personal injury, death or property damage that may arise out of events like those advised or warned against.
17. During your trip experience
At the start of your trip, you will be asked to check and sign a waiver that recaps key points relating to these terms and conditions and your specific trip. By placing your deposit for your trip you are agreeing to the following waiver.
By booking your trip, you: acknowledge that you have received and read all guidance provided by us in relation to your trip; accept that any guidance given by us as regards climate, clothing, special equipment, topography etc is done so in good faith, but accept that we cannot confirm its accuracy or completeness; acknowledge that it is your responsibility to arrange insurance to cover you during your trip; confirm that you are aware of the physically strenuous nature of our trips and accept the risks and hazards of our trips, including the dangers inherent in cycling or hiking either on the road or off the road and any risks that result from (amongst other things) adverse weather conditions and the variable condition of roads and/or tracks; accept that: (a) whilst we may refer you to external activity operators during your trip, we have not done any due diligence on these external activity operators and do not provide any guarantee as to the services they provide; and (b) we shall not be liable for the acts or omissions of external activity operators and you participate in all activities organised by any such third parties on their terms and conditions and at your own risk. Confirm that you are sufficiently fit and healthy to complete your trip and are aware of no medical reason or condition which would prohibit you from completing your trip; accept the potential for (amongst other things) delays, alterations, loss of or damage to property, inconvenience and discomfort; and accept that subject to the paragraph below, you participate in your trip, and join the expedition at your own risk.
19. Trip group dynamics
You agree to follow the instructions of your guides at all times; ensure that you are of an appropriate level of fitness to participate in your trip; notify us of any medical ailments from which you suffer which may affect your ability to participate in the trip; wear appropriate safety equipment during your expedition; not join expedition activities when under the influence of alcohol or drugs.
On any of our trips, it is necessary that you abide by the authority of the leader, who represents the company, and whose decision is final. Completing a booking with us signifies your agreement to this, and if you commit any inappropriate, offensive or illegal act when on the trip or if in the reasonable opinion of the leader your behaviour is causing or likely to cause danger, distress or annoyance to others we may immediately terminate your travel arrangements and associated participation in the relevant trip without any liability on our part.
Your behaviour should not be excessive, noisy or disruptive, especially at night. Your behaviour must at all times be appropriate to the culture of the country you are visiting. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. We do not consider offensive or aggressive behaviour or language towards our staff to be acceptable. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, other members of your group, staff and/or the general public, or is likely, in our belief, to breach any terms of our agreement with you (including these conditions). No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.
20. Alterations to your trip itinerary during the trip
We will endeavour to ensure that the itinerary of your trip does not have to be altered. However, if an Event Outside Of Our Control occurs, we may not be able to follow our advertised itineraries or schedules. If any additional expenses are incurred through delay, accident or disruption of planned itineraries due to Events Outside Of Our Control, we cannot compensate you for such expenses.
If you are required to be transferred (voluntary or involuntary) between destinations of your chosen expedition Adventure Abroad will not be responsible for any costs incurred.
21. Personal equipment and equipment hire
If you bring your own equipment, you hereby confirm and acknowledge that: it shall be suitable for your trip, well maintained and in good condition; and you shall be solely responsible for assembling, repairing and maintaining your equipment during your trip.
Your trip may include terrain that you may not be used to experiencing day-to-day. If you bring your own equipment, it is your responsibility to ensure it is serviced before your trip and is in a safe and worthy condition. We will not be liable for any damage or injury caused as a result of a failure caused by your equipment, or its operation. It is your responsibility to bring with you any unique tools.
22. Accommodation and other equipment
22. 1. Each accommodation provider may have its own terms and conditions on which they accept guests, and you agree to abide by these.
22. 2. You are expected to use the equipment and facilities provided to you with care and to keep them in a clean and tidy condition. We reserve the right to charge you for any extra cleaning, missing items or damage.
22. 3. We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, or carry out essential inspection, maintenance work, housekeeping or repairs. Please note that your occupation is not therefore exclusive.
22. 4. As we continually strive to improve our facilities and trips you acknowledge and accept that you may find that:
new facilities are available;
listed facilities are temporarily closed for maintenance and/or improvement;
some facilities have been altered;
maintenance work or housekeeping tasks are undertaken; and
different equipment is provided to that described in our brochures or other communications.
If bringing your own equipment on one of our trips, please ensure that it is adequately maintained and insured. We will take all reasonable care when transporting equipment, however, we are not responsible for any damage caused to equipment by a third party unconnected with the provision of the services contracted for, whether such damage is caused during the trip or whilst the equipment is in transit.